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Yelp! Do reviews guide your choice of ER or Urgent Care facilities?

January 7, 2019

It is very common for consumers to rate a restaurant, hotel or service online with sites such as Yelp! The practice is now spilling over to health care.  Specifically people are rating and reviewing ERs and Urgent Care Clinics. Roughly 47 percent of emergency department and 30 percent of urgent care center reviews fell in the one-star category. 
However, the researchers concluded the disproportionate amount of negative reviews for acute care facilities, compared to other entities reviewed online, like hotels or restaurants, could be a result of what is at stake for the consumer.  The author explained: “If a restaurant provides you with a quick meal exactly as advertised, they meet your expectations. With healthcare, things are different. People are often critically ill, the outcomes are uncertain, and the wait can be long — which are all things that sometimes can’t be controlled.”
Still, would you choose a 1 star-rated ER over one with a 5 star rating?
If you have been harmed at a military ER, not matter how many stars it was rated on Yelp!, we can help.  Contact us by calling 1-877-695-8757, e-mailing LawHelp@MilitaryMedicalMalpractice.com or filling out the short form on the right side of this page.
Source & to read more: https://www.pennmedicine.org/news/news-releases/2018/november/yelp-reviews-reveal-strengths-and-weaknesses-of-emergency-departments-and-urgent-care-clinics

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